FAQ
Frequently asked questions
Getting started, booking and cancellation, credits, health and the studios.
Start with a trial class or Reformer Foundations. The first-class flow (health form, goals, level check) suggests the right class.
Open a class in the schedule and tap a free reformer on the studio plan. Reformers under maintenance are greyed out.
Cancel at least 12 hours before class and your credit is refunded. Late cancellations and no-shows use the credit.
Join the waitlist. When someone cancels, the first member with a valid credit is placed automatically and notified.
Every group class uses one credit. Packs have a validity period; the monthly unlimited plan allows one group class per day.
Please consult your doctor or physiotherapist first. With approval you can start in a clinical Pilates small group or a private session. The studio is not a healthcare provider.
Only instructors, the studio manager and owner. It is hidden from reception screens.